Terms and Conditions

1. General Company Information

Full name: Split Local Guided Tours vl. Ivan Peić
Short name: Split Local Tours
Head office: Stobrečka 24, Split

Head manager: Ivan Peić

Body supervising the activities of tourist agencies: Ministry of Tourism – Independent Sector of Tourism Inspection. Trg maršala Tita 8 / I, 10000 Zagreb, Croatia
Register number (MBS): 98852841
Company Identification Number (OIB): 76724138747
E-mail: info@splitlocaltours.com
Contact: +385 98 180 66 17
Working hours:
01.04 – 31.10 : 08.00 – 22.00 (Every day)
01.11. – 31.03: 09.00 – 16.00 (Weekdays)

Split Local Tours is a company whose main activities are tourism and tour guiding.

2. Reservations and Payments

• Online Booking: All reservations can be made through our official website: https://splitlocaltours.com/.

• Payment Method: We accept payments via credit and debit cards (Visa, Mastercard, etc.).

• Confirmation: A booking is considered confirmed only once the payment has been successfully processed and you have received a confirmation email from our system.

3. Cancellations and Refunds

We understand that plans can change. Our cancellation policy is as follows:

• Full Refund: If you cancel your booking at least 12 hours before the scheduled start time of the tour, you are entitled to a full refund.

• Late Cancellations: Cancellations made less than 12 hours before the tour start time, or “no-shows,” are not eligible for a refund.

• Processing: Refunds will be credited back to the original card used for the purchase.

4. Changes to Itinerary

Split Local Tours reserves the right to modify or change the tour itinerary, timing, or route in the event of extraordinary circumstances.

• These include, but are not limited to: extreme weather conditions, sea conditions (for boat tours), sudden road closures, or safety concerns.

• In such cases, we will provide an alternative of equal value or, if the tour must be cancelled by us entirely, a full refund.

5. Responsibilities of the Organizer

As your tour agency, we commit to the following:

• We will do everything necessary to respect and fulfill the arrangements made with our guests.

• We ensure that our guides are professional, knowledgeable, and licensed (where applicable).

• We maintain high standards of safety and service quality to ensure an authentic Croatian experience.

6. Guest Responsibilities and Conduct

To ensure the safety and enjoyment of all participants, guests are required to:

• Follow Instructions: Guests must follow all rules and instructions provided by the tour guide at all times.

• Compliance: In the event that a guest disregards safety instructions, behaves inappropriately, or endangers themselves or others, we reserve the right to exclude them from the tour.

• Liability: If a guest is excluded for disregarding instructions, Split Local Tours is not responsible for the guest’s well-being, and the guest will not be entitled to a refund.

7. Privacy Policy

We value your data. Please review our [Privacy Policy](Insert link to your Privacy Policy page here) to understand how we collect and use your information. We only keep contact details necessary to operate your tour and use a secure external system for all payment processing.

8. Resolving Complaints

We strive for excellence, but if you are dissatisfied with any part of our service, we want to hear from you.

• How to reach us: You can file a complaint or provide feedback via email at info@splitlocaltours.com or by telephone at +385 98 180 66 17.

• Response Time: We aim to acknowledge all complaints within 48 hours and provide a formal resolution as quickly as possible in accordance with Croatian consumer protection laws.

9. Governing Law

These Terms and Conditions are governed by the laws of the Republic of Croatia. In the event of a dispute that cannot be resolved amicably, the court of jurisdiction shall be in Split, Croatia.